Privacy Policy

When you use our callback form or contact us, we collect only what we need to help you: your name, phone number, city, and the message you write describing your hot tub problem. If you call, text or email us directly, we receive whatever contact details and information you choose to share.

We do not ask for sensitive personal information, and we do not collect payment-card details through this website.

We use the information you provide for one purpose: to contact you about your repair — to call or text you back, schedule a visit, bring the right parts, and follow up on the work. We may use your details to send service-related messages about your job.

We do not sell your information, and we do not use it for unrelated marketing without your consent.

Our site may use basic cookies and website analytics to understand how visitors find and use our pages, so we can improve them. This typically includes aggregate, non-identifying data such as pages viewed and general location. [NEEDS REAL DATA: analytics provider in use — e.g. Google Analytics 4 (GA4)].

Most browsers let you block or delete cookies in their settings if you prefer.

We rely on a few trusted services to run the site and deliver your request. We use Cloudflare Turnstile to protect our forms from spam and abuse, and we deliver your callback request to ourselves by email and/or a call-tracking service (such as CallTrackingMetrics) so a technician can reach you.

These providers process limited data on our behalf to perform their function. We share only what's necessary, and we don't authorize them to use your information for their own marketing.

You can ask us to access or delete the information you've shared at any time. Email service@palmbeachhottub.com with your request and we'll take care of it. You can also opt out of non-essential messages by telling us, or by replying STOP to a text.

If you reached out by mistake and don't want a callback, just let us know and we'll remove your details.

Questions about this policy or your information? Email service@palmbeachhottub.com or call (561) 555-0143.

This policy may be updated from time to time; the current version always lives on this page. [NEEDS REAL DATA: effective date]. [NEEDS REAL DATA: legal entity name / business mailing address].